We deployed GPT-4 for customer service and content generation. Here's an honest account of costs, pitfalls and ROI.
In January we deployed ChatGPT API for three clients. One of them - an electronics store chain - agreed to share data. 6 months later we have concrete numbers.
47,000
conversations handled by AI in 6 months
Use Case: Customer Service Chatbot
Goal: relieve CS team from repetitive questions. Order status, product availability, return procedures, store hours.
Results after 6 months:
73%
conversations without escalation
-42%
CS workload
4.2/5
satisfaction rating
Want to test AI in customer service?
We'll do a proof-of-concept on your data. You'll see real results before committing to full deployment.